Privacy Policy

1. Information We Collect

When you get in touch through our website, whether that's the contact form, a removals quote request, or a cleaning quote request, we ask for information such as your name, phone number, email address, property address or postcode, and details about the move or clean you're enquiring about (dates, property size, service type, and any notes you add).

We don't use tracking cookies to build a profile of you, and we don't ask for payment details through this website.

2. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and provide a quote
• Arrange and deliver the removals or cleaning service you've booked
• Contact you about your booking, confirming dates, access arrangements, and similar details
• Keep basic records for our own accounting and legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How Your Enquiry Is Sent

When you submit a form on this website, it's prepared as a message and opened in WhatsApp for you to send to our business number. Once you send it, that message is handled by WhatsApp, a service provided by WhatsApp Ireland Limited (part of Meta). Their own privacy policy governs how they handle a message in transit, and it's worth a look if you have questions about that step. Once we receive your message, we hold it in line with this policy.

4. Cookies and Analytics

This site may use Google Analytics to understand how visitors use it, for example, which pages are popular, which can set cookies in your browser. You can control or delete cookies at any time through your browser settings. We don't use this data to identify you personally.

5. How Long We Keep Your Information

We keep enquiry and booking information for as long as it's needed to deliver the service and meet our accounting and legal obligations, and then delete or anonymise it.

6. Your Rights

Under UK data protection law, you have the right to:

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, where there's no legal reason for us to keep it
• Object to or restrict how we use your information
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk if you're unhappy with how we've handled your data

To exercise any of these rights, just email us at [email protected].

7. Keeping Your Information Safe

We take reasonable steps to protect the personal information you share with us against loss, misuse, or unauthorised access.

8. Changes to This Policy

We may update this policy from time to time to reflect changes in our services or the law. The date at the top shows when it was last revised.

9. Contact Us

If you have any questions about this policy or how we handle your information, contact us at: